FAQ
Frequently Asked Questions
About Rivernue.com
What is Rivernue.com's role?
Rivernue.com is a European B2B sourcing platform that connects verified manufacturers and buyers. We streamline trade, support sustainable business, and require a valid VAT ID from all users.
Does Rivernue.com handle billing?
Not directly. We use a secure payment gateway that collects customer payments and automatically distributes funds to the correct manufacturers.
Does Rivernue.com charge VAT?
No. VAT is only applied if the buyer and seller are in the same country, according to EU regulations.
What are Rivernue.com's responsibilities?
We provide the digital infrastructure for trade. Manufacturers remain responsible for their product quality, shipping, pricing, and listings.
Shipping
What shipping methods are available?
Each manufacturer has individual shipping terms. Please review them before ordering.
Is international shipping possible?
Yes, but only within Europe. Buyers outside Europe must arrange transport from an EU address.
How long will it take to receive my product?
Production and delivery times vary by manufacturer. Check each listing for estimated timelines.
Payment
What payment methods are accepted?
We accept major credit cards via Stripe Connect — including VISA, MasterCard, and more.
Is buying online safe?
Yes. Our platform uses Stripe, one of the world’s most secure payment gateways. We’re also a neutral marketplace — not owned by any manufacturer.
Orders & Returns
How do I place an order?
Find your product, add it to the cart, and proceed to checkout. A valid VAT number is required.
How can I cancel or change my order?
Contact the manufacturer within 12 hours of placing your order to request changes.
Do I need an account?
Yes. An account and valid VAT number are required to trade on Rivernue.com.
How do I track my order?
Log in and visit your dashboard or use the “Track Your Order” tool available on the site.
How can I return a product?
Return rights vary per manufacturer. Check their return policy in each product listing.
